Does every phone need its own eSIM?
Yes. Each eSIM installs on one phone only, so you buy one per person. You can order 2 to 6 in one family order. Need more? Place a second order.
How does the family discount work?
Save 5% on 2 eSIMs, 10% on 3 and 25% on 4 or more, up to 6 in one order. The saving comes off your total at checkout.
Can I send each person their own eSIM?
Yes. You get every QR code in one email, labelled with each name. You can also add an email for each person before you pay, or send each eSIM from your order page by email, message or WhatsApp.
Can everyone have a different plan?
Yes. Turn off "Same plan for everyone" and choose a plan per person, for example more data for the adults and less for younger children.
Can we share data between our devices?
Yes. Every Graba SIM eSIM supports hotspot and tethering, so a phone can share its data with a tablet, laptop or another phone. Shared devices use the same plan allowance.
Do children's phones work?
Yes, as long as the phone supports eSIM and is unlocked. Dial *#06# on the phone: if an EID shows, it supports eSIM. Tablets with mobile data and eSIM work too.
When does each plan start?
Most plans start when the eSIM first connects to a network at your destination. Some smaller plans start when installed. Each plan page says which. Install before you fly and switch on when you land.
Will we keep our usual numbers?
Yes. The travel eSIM is for data. Your usual SIM stays in the phone, so you can still get calls and texts on it. Turn Data Roaming off on your usual SIM to avoid charges from home.
Can we top up if someone runs out?
Yes, on plans that support top-ups. Each eSIM can be topped up on its own from the Graba SIM app or website.
Can you help us set up?
Yes. Chat with us or email [email protected] before you travel and we'll help you set up every phone.