Follow the iPhone setup checklist for QR-code or manual installation, selecting your travel data line and checking plan activation. Open the step-by-step guide.
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Practical answers for before, during and after your trip.
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Follow the Android setup checklist with separate Samsung Galaxy and Pixel menu paths, plus QR-code and manual-entry help. Open the step-by-step guide.
Work through coverage, validity, remaining data, the selected mobile-data SIM, roaming and the APN supplied for your own order. Do not guess an APN or delete the installed profile. Open the step-by-step guide.
Install while you have reliable Wi-Fi. Activation and validity rules vary by plan, so follow the instructions supplied with your order before switching the eSIM on. Learn how eSIM validity works.
Confirm that your exact device model supports eSIM and is carrier-unlocked. Regional versions can differ, so check the device settings and manufacturer guidance. Check device compatibility.
Select the eSIM for mobile data, enable data roaming for that line, check the supplied APN instructions, toggle airplane mode, then restart the device. If it still does not connect, tell support your destination, device model and the steps already tried.
Many eSIM QR codes are designed for a single installation. Do not delete an installed eSIM unless the supplied instructions or support team tells you to. Contact us before retrying if installation fails.
Check the inbox and spam folder for the email used at checkout. Signed-in customers can also review their order history in their Graba SIM account. If it is still missing, include your order number below.
Validity rules depend on the selected plan. Some begin when the eSIM first connects to a supported network, while others may begin earlier. Check the plan page and the instructions delivered with your order.
On a dual-SIM device you can usually keep your usual line available for calls or texts while using the travel eSIM for data. Select the travel eSIM for mobile data and disable data roaming on your usual line to help avoid roaming charges from your home carrier.
Check that the billing details match your card, complete any bank authentication prompt and retry once. If the bank still declines the payment, ask the bank or try another supported payment method. Never send card details through this form.
Check the refund policy and current terms, then contact us with your order number and reason before installing or using the eSIM where possible. Eligibility depends on the order status and circumstances.
Available technology and speed depend on the local partner network, device, location, signal and congestion. Try automatic network selection, move to an open area and restart the device. A working 4G or LTE connection can be normal even where 5G exists.
An eSIM is a digital SIM built into your device. Instead of inserting a plastic card, you download a mobile plan by scanning a QR code or entering the details manually. Your device must support eSIM and be carrier-unlocked. Learn how eSIM works.
Both connect you to a mobile network. A physical SIM is a removable card, while an eSIM is downloaded to a chip inside your device, so you can add a travel plan without swapping cards or finding a shop on arrival.
Many travel eSIMs are data plans and do not include a local phone number, so check the plan details before buying. You can keep your usual SIM switched on for calls and texts and use apps such as WhatsApp or FaceTime over data.
Yes. These apps work over mobile data, and your WhatsApp account stays linked to your usual number. Keep using your existing chats while the travel eSIM provides the data connection.
Most eSIM phones can store several eSIM profiles, but only one or two lines can be active at the same time depending on the model. Switch between them in your mobile or SIM settings.
Often, yes. A prepaid travel eSIM has a fixed price for a set amount of data, so you know the cost upfront and avoid unexpected roaming charges from your home carrier. Compare plans for your destination. Browse destinations.
On iPhone, open Settings, then General, then About, and look for Carrier Lock showing No SIM restrictions. On Android, ask your carrier or try a SIM from another network. A locked phone may reject a travel eSIM.
Yes, if the device supports eSIM and mobile data, such as many cellular iPad models and some Windows laptops with LTE or 5G. Wi-Fi-only models cannot use an eSIM. Check device compatibility.
Smartwatch cellular plans, such as Apple Watch cellular, are usually tied to your phone carrier and cannot use a travel eSIM. Install the travel eSIM on your phone and keep the watch connected to it.
Some phones offer eSIM transfer, but travel eSIMs often cannot be moved or reinstalled. Contact support with your order number before deleting the eSIM from your old phone.
Increase the screen brightness, scan from another screen or a printed copy, and make sure you are connected to Wi-Fi. If scanning still fails, use the manual installation details in your order email. Open the step-by-step guide.
Check that you are on stable Wi-Fi, your software is up to date and the phone is unlocked. Restart the phone and check whether the eSIM already appears in your settings. Contact us before scanning the QR code a second time.
There is no need to delete it straight away. Turn the line off in your settings instead. If your plan supports top-ups, keeping it installed lets you add more data later. Delete it only when you are sure you no longer need it.
Turn on Personal Hotspot on iPhone, or Hotspot and tethering on Android, while the travel eSIM is your mobile data line. Hotspot use depends on the plan and local network, so check the plan details if it does not work.
Make sure the eSIM line is turned on, data roaming is enabled for it, and you are in a covered destination. Set network selection to automatic, toggle airplane mode and restart the phone.
Set the travel eSIM as your mobile data line and turn off data roaming for your usual SIM. On iPhone, also turn off Allow Cellular Data Switching. Your home carrier may still charge for calls and texts abroad. Read the roaming settings guide.
Open the Graba SIM app or the usage link in your order email to see your remaining data. The counter in your phone settings may differ from the network figure. Get the Graba SIM app.
Eligible plans can be topped up with more data without installing a new eSIM. Use the top-up page or the Graba SIM app with the email address from your original order. Top up your eSIM.
Video streaming, video calls, cloud photo backups and app updates use the most data. Maps, messaging and browsing use much less. Turn off automatic backups and downloads on mobile data to make your plan last longer.
The data connection stops until you top up or buy a new plan, but the eSIM stays on your phone. If your plan is eligible, a top-up keeps the same eSIM, so there is nothing new to install.
Yes. Buy the plan with an email address you can access and forward the installation details to the traveller. Make sure their phone supports eSIM and is unlocked before you buy.
Regional and global plans cover several countries with one eSIM, while single-country plans only work in that destination. Check the coverage list on the plan page before you buy. Browse destinations.
We accept major cards including Visa, Mastercard and American Express, plus wallets and local methods such as Apple Pay, Google Pay, Klarna, Bancontact and EPS, depending on your device and location. Payments are processed securely by Stripe.
Choose your currency with the selector in the navigation before checkout, and the checkout confirms the charge currency. Your bank may add a foreign transaction fee if your card currency is different.
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