GrabaSIM customer policy

eSIM refund and cancellation policy

Effective from 27 April 2025

Digital product — no physical return

GrabaSIM plans are delivered digitally. There is no physical SIM to post, return in store or take to a return point.

Refunds within 14 days

You may request a full refund within 14 days of purchase provided that the eSIM profile has not been installed or otherwise activated.

After installation or activation

Once a SIM or eSIM has been activated, it is treated as used and is non-refundable, including when unused data or validity remains.

Activation faults

If a technical fault solely attributable to GrabaSIM prevents activation, contact support within 30 days. You must cooperate with reasonable troubleshooting steps and provide evidence. We may issue a replacement plan or a refund at our discretion.

Before buying

Please confirm that your device is unlocked, supports eSIM and is compatible with the plan. We are not responsible for incorrect device settings, incompatible handsets, poor local coverage, roaming restrictions or charges from alternative communication methods.

Request support

メール [email protected] with your order email and the affected plan. Do not include passwords or full payment-card details.

This page summarises section 7 of the GrabaSIM Terms of Service. If the two differ, the Terms of Service apply.