Graba SIM account
Delete your Graba SIM account
You can delete your account here, in the Graba SIM app, or by emailing us. We confirm it is you with a 5-digit code sent to your account email.
Delete it on the website
Sign in to the account you want to delete, then come back to this page.
Sign in to continueStep 1: get a confirmation code
We'll email a 5-digit code to your account email. It expires after 10 minutes.
Your account has been deleted
You've been signed out. Any eSIM already installed on your phone keeps working until its plan ends.
Delete it in the app
Open the Graba SIM app, go to Profile › Account security › Delete account, and enter the code we email you.
Can't sign in?
Email [email protected] from the email address on your account and ask us to delete it. We may ask you to confirm it is you, and we act on requests within one calendar month. Never send passwords or card details.
What we delete
- Your name, email address and password
- Your saved sign-ins, so other devices can't stay signed in
- The link between you and your eSIMs and orders
What we keep, and for how long
Order records (amounts, dates, payment references and eSIM identifiers) are kept for accounting and tax for up to 6 years after your last purchase, with your name and email removed. Payment card details are held by our payment provider, not by Graba SIM. Marketing opt-out records are kept so we never email you again. See our Privacy Policy for details.
Your eSIMs
Deleting your account doesn't remove an eSIM from your phone or cancel a plan in use. To remove an eSIM, delete it in your phone's mobile or cellular settings. Remaining data isn't refunded; see our Refund Policy.